Overflow

The second caller doesn’t hear a busy tone.

Friday rush, hands full — the call you can’t take still gets picked up.

• Friday rush, both hands busy, phone going: the call you cannot take is picked up anyway, on the first ring.
• Nobody is put on hold and nobody is asked to call back later — the two things that send a caller to the next name on their list.
• Every one of those calls arrives in your dashboard with what the caller wanted, so the rush does not cost you the follow-ups.
• It does not get tired at 6pm on a Friday, and it does not take a break when the room is loud.