This page describes, step by step, exactly how a person opts in to receive text messages through FrontOffice. It is written so that any customer, business owner, or mobile carrier reviewer can verify our consent process.
How consent is obtained (step by step)
FrontOffice sends text messages only to people who call a business first. Consent originates from that inbound phone call. We never use purchased lists and never import outside contacts.
The customer calls the business
A person places a phone call to a business's published number that is powered by FrontOffice. This inbound call is the customer-initiated point of contact.
Before the call ends, the caller hears a spoken disclosure
If no one answers, the caller hears this voice greeting before the call ends:
“Sorry we missed your call. We'll send a follow-up text to this number so we can help. Message and data rates may apply, and message frequency varies. Reply STOP to opt out, or HELP for help. Goodbye.”
This greeting discloses, before any text is sent: (a) that a follow-up text will be sent to this number, (b) that message and data rates may apply and message frequency varies, and (c) that the caller may reply STOP to opt out or HELP for help. Only callers who have heard this disclosure receive the initial text.
One text is sent, identifying the business
FrontOffice sends a single SMS to the number that called, identifying the business by name and responding to the caller's inquiry, with HELP and STOP instructions. A typical first message reads:
“[Business Name]: Sorry we missed your call — briefly, what do you need help with? Reply to continue. Msg freq varies, msg & data rates may apply. Reply HELP for help, STOP to opt out.”
Replies continue the conversation as consent
If the customer replies, their replies continue the conversation and serve as consent to keep messaging, and an AI assistant helps collect what they need. If they do not reply, no further messages are sent. The customer can reply STOP at any time to end all messages.
Consent to receive messages is not a condition of purchasing any goods or services. No opt-in is ever solicited through an unconsented text — consent is the customer's own inbound call, and the caller is informed a text is coming before it is sent.
Message frequency and rates
Message frequency varies based on the conversation — typically one initial message, and up to a handful more only if the customer engages. Message and data rates may apply, depending on the customer's mobile carrier plan. FrontOffice does not charge customers for messages.
Opt-out and help
Reply STOP to any message to cancel all messages immediately — one confirmation is sent, then nothing more. Reply HELP for support, or START to resubscribe. You can also email support@frontofficedesk.com.
No sharing of mobile information
Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile phone numbers are never shared with third parties or affiliates for marketing or promotional purposes. Full details are in our Privacy Policy and Terms of Service.