FrontOfficeBack to site

Messaging

SMS Consent — Business Owner Account Alerts

Path 1 — the business-owner campaign. An owner ticks an optional alerts box inside their own signed-in account. That web form is the consent.

This page describes one consent flow — the flow identified as Path 1 in our A2P campaign registration and in the umbrella SMS Opt-In Policy: a business owner who uses FrontOffice opts in to operational alerts about their own account. This page documents Path 1 only. This is explicit, self-service consent — the owner types their own mobile number into a clearly labeled form, next to a written disclosure, in an application they are signed in to.

How the owner consents, step by step

1

The owner signs in to their account

Access requires authentication (Google sign-in) at frontofficedesk.com. Only the account holder can reach the form.
2

The owner enters their number and checks the alerts box

During onboarding or in account settings, the owner types their own mobile number and checks a box that is optional and unchecked by default — alert texting is enabled only when the owner checks it, and consent is never a condition of using FrontOffice. The box reads:
“Text me operational alerts about my business at this number — missed calls, customer replies, bookings, reviews, and account updates. Msg freq varies, msg & data rates may apply. Reply HELP for help, STOP to opt out. See our SMS Opt-In Policy and Privacy Policy.”
The account-settings form where owners opt in to alerts

The opt-in form as it appears in account settings — the alerts checkbox is unchecked by default.

3

Alerts are sent only about the owner’s own account

Missed-call notifications, customer-reply notifications, follow-up reminders, booking and review activity, and account status updates — operational messages about the owner’s own business line. No marketing.
4

Opt-out at any time

Reply STOP to stop all alerts, reply HELP for help, or update or remove the number anytime in settings.

Message frequency and rates

Message frequency varies with the owner’s own business activity. Message and data rates may apply, depending on the owner’s mobile carrier plan. FrontOffice does not charge for alert messages.

Opt-out and help

Reply STOP to any alert to cancel all alerts immediately — one confirmation is sent, then nothing more. Reply HELP for support. STOP and HELP are handled before any other processing, on every message.

Contact

FrontOffice · Charlotte, NC · support@frontofficedesk.com