FrontOfficeBack to site

Messaging

SMS Consent — Missed-Call Text-Back

Path 2 — the consumer campaign. A customer phones a business, no one answers, and they get one text back. Their own call to the business is the consent.

This page describes one consent flow — the flow identified as Path 2 in our A2P campaign registration and in the umbrella SMS Opt-In Policy: a customer telephones a business that uses FrontOffice, the call is not answered, and the customer receives a text back. This page documents Path 2 only. FrontOffice sends text messages only to people who ask for them first. We never use purchased lists and never import outside contacts.

How the customer consents, step by step

1

The customer calls the business

A person places a phone call to a business’s published number that is powered by FrontOffice. This inbound call is the customer-initiated point of contact. No text message is ever sent to anyone who has not called first.
2

Before the call ends, the caller hears a spoken disclosure

If no one answers, the caller hears this voice greeting before the call ends:
“Hi, you've reached FrontOffice. Sorry we couldn't get to the phone right now. We're sending you a text message at this number in just a moment, so we can help you right away. You can also leave a voicemail after the beep. Message and data rates may apply, message frequency varies. Reply STOP to opt out, or HELP for help. Thanks for calling!”

This greeting discloses, before any text is sent: (a) that a follow-up text will be sent to this number, (b) that message and data rates may apply and message frequency varies, and (c) that the caller may reply STOP to opt out or HELP for help. Only callers who have heard this disclosure receive the initial text.

3

One text is sent, identifying the business

FrontOffice sends a single SMS to the number that called, identifying the business by name and responding to the caller’s inquiry, with HELP and STOP instructions. A typical first message reads:
“[Business Name]: Sorry we missed your call — briefly, what do you need help with? Reply to continue. Msg freq varies, msg & data rates may apply. Reply HELP for help, STOP to opt out.”
4

Replies continue the conversation as consent

If the customer replies, their replies continue the conversation and serve as consent to keep messaging, and an AI assistant helps collect what they need. If they do not reply, no further messages are sent. The customer can reply STOP at any time to end all messages.

Consent to receive messages is not a condition of purchasing any goods or services. No opt-in is ever solicited through an unconsented text — consent is the customer’s own inbound call, and the caller is informed a text is coming before it is sent.

Message frequency and rates

Message frequency varies based on the conversation — typically one initial message, and up to a handful more only if the customer engages. Message and data rates may apply, depending on the customer’s mobile carrier plan. FrontOffice does not charge customers for messages.

Opt-out and help

Reply STOP to any message to cancel all messages immediately — one confirmation is sent, then nothing more. Reply HELP for support. STOP and HELP are handled before any other processing, on every message.

Contact

FrontOffice · Charlotte, NC · support@frontofficedesk.com